Return Policy

At BSV Ministries, we understand that sometimes things don’t go as planned. Whether it’s a product that didn’t meet your expectations or a simple change of heart, we’re here to support you through the return process. Our goal is to make this experience as smooth as possible for you.

We have a 30-day return policy in place. This means that you have 30 days from the moment you receive your item to request a return. To ensure that your return is accepted, please make sure that the item is in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Don’t forget to include your receipt or proof of purchase!

To initiate a return, simply reach out to us at bsvministries@gmail.com. Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how to send your package back to us. Please remember that items sent back without prior authorization will not be accepted, so it’s important to follow this step.

We also encourage you to inspect your order as soon as it arrives. If you notice any defects, damages, or if you received the wrong item, please contact us immediately. We want to make things right and will work with you to resolve any issues.

It’s important to note that certain items cannot be returned. This includes perishable goods, custom products, and personal care items. If you have any questions about whether your item is returnable, please don’t hesitate to reach out. We’re here to help!

If you’re looking to exchange an item, the quickest way to do so is to return the item you currently have and, once it’s accepted, make a separate purchase for the new item. This way, you can ensure you get exactly what you want.

For our customers in the European Union, we offer a 14-day cooling-off period. This means you can cancel or return your order within 14 days for any reason, without needing to provide justification. Just like our standard policy, the item must be in its original condition, unworn, and unused.

Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, you’ll receive your refund on your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process the refund.

We appreciate your understanding and cooperation with our return policy. If you have any questions or need assistance, please feel free to contact us at bsvministries@gmail.com. We’re here to support you every step of the way!